EK Automation Systems Ltd (“EKAS”) is committed to safeguarding your privacy. Please read the following privacy statement to understand how your personal information will be treated when you use or register on the EKAS site, speak to a member of our team or otherwise interact with EKAS.
EKAS collects personal information from you when you provide it to us directly, or through your use of our website, for example:
Depending on your interactions with us, and the permissions you give us, we will use your personal information for the following purposes:
We rely on the following legal bases, under data protection law, to process your personal information:
EKAS needs to share information with certain selected third parties in order to operate our business:
EKAS may also disclose personal information in cases where we believe the disclosure is necessary to protect the rights, property or personal safety of EKAS, our customers, employees or the public, or where we are otherwise legally permitted to do so.
We keep your personal information for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim.
Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.
EKAS always aim to deliver the highest level of service and security to our customers and as such we have put in place suitable physical, electronic and managerial procedures to safeguard your personal data from data loss and unauthorised access.
Unless you opted-out during your account registration and purchase, EKAS may send you emails, call or text you regarding EKAS products and services. In addition, we may occasionally send you direct mail about products that we feel may be of interest to you.
It is likely that some or all of these marketing messages may be tailored to you, based on what we know about you and/or your company, for example from your Online Personal Profile, your previous searches and browsing history on EKAS Online, and your purchase activity.
If you no longer want to hear from us, at any time you can:
You can view and edit your Personal Profile information at any time by clicking on the ‘My Profile -Update Details’ section in My Account, which you can access anytime through the link in the navigation bar.
If you have a query regarding your personal information which you cannot resolve via your Online Personal Profile, please contact us using the details below. Under UK data protection law, you have the right to access (including in a machine-readable format), correct, and request the erasure of your personal data, and EKAS will comply with any requests to exercise these rights in accordance with applicable law. Please be aware, however, that there are a few limitations to these rights, and there may be circumstances where we are not able to comply with your request.
You are also entitled to contact the UK Information Commissioner’s Office if you have any questions or concerns regarding your personal information.